Welcome to adMart. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and services.

By using adMart, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

• Name
• Phone number (used for OTP login)
• Email address (optional)
• Delivery address and location
• Profile information

b. Order & Transaction Data

• Order details and history
• Payment records and transaction IDs
• Delivery preferences (e.g., together delivery, separate delivery) 

c. Payment Information

• Payment method (card, wallet, COD, etc.)
• Payment gateway transaction data (handled securely via third-party providers like Stripe, PayPal, SSLCommerz, etc.)
•  

d. Device & Usage Data

• Device type and OS
• App usage behavior
• IP address
• Log data and analytics

e. Location Data

• Used for area-based shopping and delivery zone filtering 

2. How We Use Your Information

We use your data to:

• Process and manage orders
• Enable real-time order tracking
• Provide delivery services based on your location
• Facilitate secure login via OTP
• Send notifications (order updates, promotions)
• Improve platform performance and user experience
• Provide customer support (live chat, user care)
• Prevent fraud and ensure platform security
   

3. Sharing Your Information

We may share your information with:

a. Service Providers

• Payment gateways (Stripe, PayPal, Razorpay, SSLCommerz, etc.)
• SMS/OTP providers
• Email (SMTP) services
• Firebase (for push notifications)

b. Delivery Personnel

• Necessary order and address details for delivery execution

c. Legal Authorities

• When required by law or to protect our rights

We do not sell your personal data.

4. Data Security

We implement appropriate security measures including:

• Encrypted communication (HTTPS)
• Secure authentication (OTP login, optional 2FA)
• Restricted admin access and role management
• Regular system monitoring

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze usage trends
• Enable essential platform functions

GDPR-compliant cookie settings may be enabled via admin panel.

6. User Rights

Depending on your region, you may have rights to:

• Access your personal data
• Update or correct your data
• Delete your account
• Withdraw consent
• Request data export

You can update your profile or request deletion through the app or by contacting support.

7. Data Retention

We retain your data:

• As long as your account is active
• As needed to comply with legal obligations
• For analytics and fraud prevention purposes

8. Third-Party Services

Our platform integrates third-party services including:

• Payment gateways
• Firebase notifications
• Analytics tools

These providers have their own privacy policies.

9. Children’s Privacy

adMart is not intended for users under the age of 13 (or applicable local age). We do not knowingly collect data from children.

10. International Users

With features like multi-language and multi-currency support, your data may be processed in different regions. We ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or website with an updated “Effective Date.”

12. Contact Us

If you have any questions, contact us at:

• Email: [your email]
• Website: [your website]
• Support: In-app support / live chat