Refund Policy for adMart

Thank you for using adMart. This Refund Policy outlines the terms under which refunds may be issued for purchases made through our platform.

1. General Policy

Due to the nature of digital services and perishable goods (such as groceries and pharmacy items), refunds are handled based on specific conditions.

Refund eligibility depends on:

Product type
Order status
Payment method
Issue reported
2. Refund Eligibility

You may be eligible for a refund in the following cases:

a. Damaged or Defective Products
Items delivered in damaged condition
Expired or incorrect pharmacy products
Missing items in the order

Must be reported within 24 hours of delivery

b. Wrong Product Delivered
Product different from what was ordered
Incorrect quantity or variant
c. Order Not Delivered
Order marked delivered but not received
Delivery failure due to platform or delivery issues
d. Payment Issues
Duplicate payments
Payment deducted but order not confirmed
3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

Change of mind after order placement
Incorrect address provided by user
Failed delivery due to user unavailability
Perishable goods returned after acceptance (unless defective)
Cash on Delivery (COD) orders once delivered and accepted
4. Order Cancellation
a. Before Dispatch
Orders can be canceled before shipment
Full refund will be issued
b. After Dispatch
Cancellation may not be allowed once order is out for delivery
5. Refund Process

Once a refund is approved:

Refunds are processed within 5–10 business days
Amount will be credited to:
Original payment method (card, wallet, gateway)
Or platform wallet (if applicable)
6. Cash on Delivery (COD) Refunds
Refunds for COD orders (if eligible) will be processed via:
Bank transfer
Mobile wallet
Store credit
7. Return Policy (If Applicable)

Depending on admin settings and business rules:

Some items may require return before refund
Hygiene-sensitive or pharmacy items may not be returnable
8. Reporting an Issue

To request a refund, users must:

Use in-app support / live chat
Contact support within the allowed time
Provide:
Order ID
Issue description
Photo proof (if required)
9. Admin Discretion

All refund requests are subject to verification and approval by the admin team. The platform reserves the right to:

Approve or reject refund requests
Request additional information
Offer partial refunds where applicable
10. Platform Disclaimer (For Script Buyers)

adMart is a ready-made software solution. Refund policies for end customers must be configured by the business owner according to local laws and operational policies.

11. Contact Information

For refund-related queries: